Dear Customer, so sorry to bring you the bad experience, due to the shipping problem, I sincerely apologize for the inconvenience and frustration caused by the unit damaged regarding your issue. I want to assure you that your satisfaction is our top priority, and we are actively working to resolve this matter for you. To expedite the process: Replacement/Resolution: In the meantime, we will arrange for a replacement part to be shipped to you as soon as possible, regardless of the claim status, and ensure the process moves forward without further delay. Please do trust as your supplier, we will fulfill our responsibility and obligation to help you solve the problem. Thank you for your patience and understanding!